منصة الخدمات الرقمية الموحّدةUnified Digital Services Platform

I led the design and development of an integrated internal platform for a [semi-government entity — editable placeholder] struggling with operations fragmented across seven separate systems and email-shared Excel files. Work began with discovery sessions, user-journey mapping, and documentation of existing processes, followed by a modular microservices architecture with a unified interface supporting Arabic as the primary language and seamless English switching. The platform covered the multi-level request-and-approval lifecycle and real-time management dashboards. We emphasized governance, role-based access control (RBAC), integration with the central identity provider via SSO, and a full audit trail for every action.